Frequently Asked Questions
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How can I contact you?
The fastest way to reach us is through the 24hr Pottery member app chat (for members) or by emailing info@solcityclay.com for general inquires and support.
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What is your return policy?
We do not accept returns on completed pottery pieces. However, if you have issues with your class experience, please reach out to us for assistance.
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Do you host private parties?
Yes, we offer private pottery parties for birthdays, corporate events, and other celebrations at our studios with a designated classroom space. Let us help create a memorable outing for your team, friend, or family group with a private event hosted at Sol City Clay! Our designated classroom is available to host your private gathering, focused on getting messy and working with clay! Take a look through our intro or family workshops, and send us over an email with your preferred day & time and number of guests to learn more about our offerings and begin the booking process. Email: info@solcityclay.com
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How do I sign up for membership?
To join Sol Clay, start by joining the waitlist for your desired studio location via the membership tab on our website. Once your name reaches the top, you’ll receive an invitation to attend a scheduled studio tour. During the tour, we’ll go over studio policies and procedures and set up your membership. We offer prorated memberships for mid-month starts or can postpone your start date by up to 15 days. New members pay: First month’s dues (prorated if starting mid-month)
One-time $39 supply fee
You’ll leave the tour with a member gift and access to the 24hr Pottery app to gain studio access day or night and start creating
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What does membership at Sol City Clay get me?
Studio Access -once your membership is set up, you’ll receive access to the 24hr Pottery app. The app acts as your studio key, provides kiln unload updates, tracks purchases, and connects you to community boards. It also keeps you informed about studio updates and events. As the name promises, you’ll have 24/7 access to the studio, no matter your membership tier. Clay & Glazes Purchasing: Clay can be purchased directly through the 24hr Pottery app, with options from Marjon Ceramics and Laguna Clay. Included: Brush and dip glazes (low- and mid-fire) are included in your membership. Bring Your Own: You may bring your own clay and glazes as long as: Clay is compatible with our kiln temperatures (low-mid range) outside glazes must be commercially premixed and AP certified; dry materials, raw glaze mixing, or unknown formulas are not permitted.
Firing Guidelines Only work made in the studio may be fired in our kilns. Home-made or outside work will not be fired. Memberships are designed for personal and hobby-scale use and are not suitable for commercial or high-volume production.
In Process Storage will be provided for active work only. Personal tools and clay must be stored in an optional rented cubby ($15/month), or taken home between visits. Storage fees are added to your monthly membership. Personal items left on shelves or floors outside of active projects may be removed.
Membership Holds You may pause your membership for $30/month to hold your spot in the studio. we require a full month’s advance notice for pauses or cancellations. Requests must be received by the last day of the month two months before the change begins. Pausing ensures your spot is saved and waives the $39 supply fee when you return.
Pauses & Cancellations
To ensure smooth studio operations, we require a full month’s advance notice for pauses or cancellations. Requests must be received by the last day of the month two months before the change begins. Please email or message us through the member app. Please review member policies for additional member details
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How do I visit the studio?
We LOVE when our community comes in to create with us. View more details and schedule a visit here: Green Lake: Seatown Pottery Saturdays 10am – 5pm & Wednesdays 1pm – 7pm Madison Park: Seatown Pottery Tuesdays 2pm – 7pm & Sundays 12pm – 5pm We’re open to the local community during select hours each week,
offering a perfect opportunity to explore working with clay. To ensure everyone has a smooth experience, reservations are required.
Simply choose the activity you’d like to join below to reserve your spot.
Open Studio is $20 per hour for each person working with clay or glazing.
If you’re accompanying a child just to assist, there’s no fee for your time.
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Are materials provided?
Yes, all necessary materials, including clay, tools, aprons, and glazes, are provided during classes unless otherwise noted.
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Are there age requirements for classes?
Yes! Our programs are designed with artists ages and interests in mind. Please note the age listed in the program description. We offer special family workshops for younger children accompanied by an adult. Membership at Seatown Pottery is designed for adults and accompanied teens.
Age requirements: 18+ for independent use
15+ with a family membership
For younger children, open studio reservations can be made.
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What classes do you offer?
We offer a variety of pottery classes for all skill levels, including beginner wheel-throwing, hand-building techniques, and advanced glazing workshops.